Appier The Lates Addition, Aidel Conversion Bot

 

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1. Create a pleasant customer experience

AI predicts future user behavior in real time based on data such as mouse movements, page scrolling status, and items viewed. Web chat is then activated optimally without disrupting the customer journey. The data is also used to understand the user's intention and deliver an effective, stress-free interaction.

 

2. Improve conversion rates with personalized conversations

By anticipating users' latent intent through AI predictions, companies can proactively engage with users, thereby facilitating conversions. The chatbot also improves conversion rates by providing users with the right information at the right time.

 

3. Reduced workload for customer service personnel

The seamless integration of the AI chatbot and auto-responder functionality allows for flexible script generation in response to ever-changing user needs. It reduces the operational burden on staff and increases customer satisfaction by reviewing and controlling chatbot responses automatically.

 

Progate, a provider of online programming learning services for beginners to intermediates, manages operations for both corporate and individual websites. Despite a substantial influx of visitors from the individual site to the corporate platform, converting these visits into information requests or contracts has proven to be a challenge. Pinpointing the exact reasons behind this lack of conversions has remained a challenge, creating hurdles in devising and implementing effective actions.

 

Progate introduced the AiDeal Conversion Bot on its corporate website to address this issue, posing questions like "are you interested in individual or corporate learning services?" and "what specific learning services are you seeking?" to grasp customer requirements. The findings revealed a demand for 'personalized learning services with practical applications.' Consequently, Progate adjusted the top page message and began suggesting a more practical learning menu through the Conversion Bot. This initiative led to a 20% increase in lead acquisition, securing a significant lead from a major food company.

 

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