Freshworks Expands IT Asset Management Capabilities by Adding Continuous Infrastructure Discovery and Dependen

 

SAN MATEO, Calif, Radarseluma.Disway.id GLOBE NEWSWIRE -- Freshworks Inc. (NASDAQ: FRSH) today introduced Freshservice’s redefined IT Asset Management (ITAM). By integrating continuous infrastructure discovery and dependency mapping directly into Freshservice and combining them with IT Service Management (ITSM) and IT Operations Management (ITOM), organizations gain an AI-powered service operations platform that enables teams to unify data and workflows, assess service impact comprehensively, and shorten resolution cycles.

 

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While businesses have scaled their investment in automation and AI, the underlying infrastructure data remains fragmented across disconnected tools and processes. Teams often struggle with disparate systems where discovery tools and Configuration Management Databases (CMDBs) reside in separate silos. Data quality has become essential for using AI

reliably and accurately in service workflows.

 

Instead of stitching together multiple tools and hoping the data stays accurate and aligned, Freshservice ITAM far exceeds traditional ITAM solutions by providing automated discovery across the entire hybrid IT environment. The enhanced solution continuously maps the deep relationships between hardware systems, cloud resources, and the business applications they support. This creates the high-integrity data foundation essential for AI to operate with meaningful context, enabling operational intelligence to flow directly into service workflows so issues are resolved before they impact the business.

 

“Automation alone won’t solve the complexity for IT in today’s environment; without reliable visibility into infrastructure, risk will continue,” said Srini Raghavan, Chief Product Officer at Freshworks. “If infrastructure data is incomplete, outdated, or disconnected from service workflows, AI can’t reliably understand impact or provide accurate actions. By making deep discovery and dependency mapping native to Freshservice, we’ve redefined ITAM by delivering infrastructure-wide visibility and operational intelligence to power governed workflows at scale.”

 

Freshservice ITAM’s expanded benefits include:

 

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