Infobip Unveils AI Hub for AI-Driven Conversational Customer Experiences

 

 

KUALA LUMPUR, MALAYSIA, Radar Seluma.Disway.Id, - Global cloud communications platform Infobip has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses create seamless end-to-end conversational experiences across the whole customer journey.

 

 

 

Integrating advanced analytics, AI, and generative AI features with Infobip's core Software-as-a-Service (SaaS) portfolio, AI Hub supports digital transformation. It enables businesses and brands to build end-to-end conversational customer journeys, enhancing customer engagement whether for marketing, sales or support and driving business growth with minimal effort and no coding knowledge.

 

In launching Infobip AI Hub, the global cloud communications platform collaborated with Microsoft to develop new ways of integrating generative AI within its customer engagement suite and offer even more conversational experiences to consumers. Infobip integrated OpenAI's ChatGPT model through Microsoft Azure OpenAI Service into its Infobip AI Hub to help ensure that Infobip-used language models are secure, isolated from the outside world and no end customers' data is exposed to potential security threats.

 

Becoming a conversational ecosystem

Enhancing Infobip's global communications platform, AI Hub enables organizations to create tailored customer experiences with the help of generative AI and advanced analytics to drive conversational transformation for their customers. Brands can build journeys across the full range of customer experiences, whether for support, marketing, or sales.

 

With Infobip AI Hub businesses can, for instance:

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