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Freshservice by Freshworks is an AI-powered service operations platform. It provides clear visibility into assets, dependencies, and service health by unifying multiple systems across Enterprise Service (ESM), IT Service (ITSM), Asset (ITAM) and Operations Management (ITOM) with proactive and predictive workflows. Powered by an intelligent Configuration Management Database (CMDB), the platform transforms incident management by enabling proactive root cause analysis, improving visibility into impacted services, and streamlining response coordination - strengthening employee trust and driving operational resilience. To learn more about Freshservice, visit: https://www.freshworks.com/freshservice/
About Freshworks Inc.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com and follow Freshworks on LinkedIn, X, and Facebook.
© 2026 Freshworks Inc. All Rights Reserved. Freshworks, Freshservice, and FireHydrant and any associated logo are trademarks of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by Freshworks.