Faster Incident Response with Live Dependency Mapping: Visualize how specific servers or cloud resources support critical business functions. Through the new FireHydrant integration, teams can quickly identify connected systems and affected services, their configuration, and change history during outages to take immediate action and accelerate resolution.
Minimizing Risk with Predictive Impact Analysis: See exactly which services will be impacted by planned updates before they’re deployed. By evaluating infrastructure relationships in advance, teams can manage complex changes without interrupting business operations.
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Enhanced Security through Configuration Drift Detection: Constant visibility and awareness helps teams detect unauthorized changes and potential compliance gaps.
Harvest Licenses and Optimize Spend: Identify and recover underutilized licenses by comparing purchased entitlements against actual user login activity. Software Asset Management (SAM) tracks software lifecycles to allow IT teams to harvest unused licenses to reduce contract renewal spend and decrease budget waste.
Strengthen IT Asset Visibility and Governance: Maintain a high-integrity record of the entire infrastructure to ensure security and compliance guardrails are met, and assets are accounted for before an audit or a security event.
Freshservice’s redefined ITAM capabilities brings discovery, service context, and operational visibility together in Freshservice. To learn more, visit: http://freshworks.com/freshservice/it-asset-management/
Proven Impact
Global customers like New Balance are already utilizing unified service and infrastructure operations to drive transformation. “We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control,” said Markus Gaulke, Platform Manager at New Balance. “So we can actually see what these business services depend on.”
“Data discovery and live dependency mapping contribute to data that helps IT leaders resolve issues faster and make better decisions,” said Snow Tempest, Research Manager at IDC. "Adding these capabilities without adding implementation complexity can help meet these goals.”
About Freshservice
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